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My Vauxhall Meriva has just been returned to me. The courtsey & professionalism displayed by your employees is second to none. From the first contact to the final delivery I have been most impressed by your staffs efficiency & friendliness, the confidence I had in your firm was entirely due to the treatment I received.

Mr Pickersgill, Canterbury

Just a quick note to say thank you to Tim and his team for such a fantastic job on my car. You really can’t see any indication that there was any damage done. One word - Superb! 

Mr Brooks, Redhill

I recently had my car repaired at Ashford. It was a really good experience, well-informed staff, always friendly and helpful they kept me informed as to what was happening with the repair. I feel one member of staff in particular should receive a special mention, Emily, who every time we spoke was always very friendly and cheerful. It was a pleasure to speak to her.
I am more than satisfied with the quality of the repairs and would certainly recommend your company in the future.
 
Kind Regards
Mr Evason
 

Mr Evason

Dear Mr Jones
 
I just wanted to say how impressed I have been with the service you have provided. My car was collected on Monday and delivered back Thursday. I have been kept informed throughout and everyone has been so pleasant to deal with. The paint job looks excellent and I have never had a better valet.
 

Mr Guillum-Scott, Surrey

Just to thank you for the extremely professional way you dealt with the recent accident damage to my car.  Everybody I spoke to at your company, in the office, collecting and delivering my car was friendly and courteous.  The repair was completed 2 days early and is undetectable & the car was delivered back to me cleaned and valeted.
Thank you very much!
 

Mr D. Jones

My Insurance arranged for my car to be collected from your Kent branch after an accident, I have spoken to a few people at the site who were all very helpful.  The damage resulted in my car being written off but I had left some items inc service book & tax in the vehicle, when the site manager realised he lived around the corner from me he offered to drop the items off on the way home.

Unfortunately people going the extra mile to help you is a rarity these days and I felt his actions should be brought to your attention.

Ms Ball

awardWe are proud to be an award-winning company and over the years have been recognised with a large number of awards for a variety of reasons.

Our favourite awards are those that focus on customers so we were recently delighted to be finalists in the Ageas Insurance Award for the Best Solution to a Customer Predicament.

Other recent achievements include: winning the Process Driven Performance Improvement Award at the British Bodyshop Awards; and the ABP Club’s award for the Largest Annual Growth for an independent bodyshop.

But for us it is not all about grand gestures - a call or an email saying thank you from a satisfied customer can mean just as much to us as a trophy or a certificate.

ABL Directors David & Sue Morriss receiving an award from TV Presenter Gabby Logan & Rob Smale Claims Director Ageas Insurance Ltd.

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