0845 1545455

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I recently had my car repaired at Ashford. It was a really good experience, well-informed staff, always friendly and helpful they kept me informed as to what was happening with the repair. I feel one member of staff in particular should receive a special mention, Emily, who every time we spoke was always very friendly and cheerful. It was a pleasure to speak to her.
I am more than satisfied with the quality of the repairs and would certainly recommend your company in the future.
 
Kind Regards
Mr Evason
 

Mr Evason

I would like to say the repair to my Mercedes C220 was excellent, and to thank you very much, I could not be happier with it.

Mr T M O'Donoghue

Just a quick note to say thank you to Tim and his team for such a fantastic job on my car. You really can’t see any indication that there was any damage done. One word - Superb! 

Mr Brooks, Redhill

We were so impressed with your customer service, helpfulness, customer liason, sense of humour, attention to detail, your positive attitue... well, simply everything in our dealings with you. You really do stand by your PRIDE ethos and it has been a total pleasure to deal with you all. We are glad it was ABL who looked after us!

Mrs Smith, Ashford

I was absolutely delighted with the service I received from ABL from start to finish. I was kept well informed at all stages, your staff were polite and friendly, the job was completed a day earlier than I'd expected and my car was returned clean and perfectly repaired. I honestly couldn't have asked for more, so thank you for making what was an unpleasant experience a lot more bearable.

Ms Haden, Portsmouth

I would just like to say how pleased with the service from everyone and the quality of the workmanship.  You say you aim to serve all your customers with "PRIDE"  - you certainly lived up to all the claims from all those letters.  I would have no hesitation in recommending Autobody Language (Redhill) for your professional and excellent service.
 

Sue Taylor, Surrey

Thank you for choosing ABL to repair your vehicle.  Having an accident, whatever the severity, is a worrying and stressful time.  At ABL we would like to reassure you that you and your vehicle are in safe and competent hands.

Repair Process Overview

  • Once we receive your information from your insurer, we will contact you by phone to arrange a convenient booking in date.
  • On that day we will collect your vehicle and if authorised, provide you with a courtesy car to use while your vehicle is being repaired.
  • Once onsite your vehicle damage will be assessed by one of our ATA trained estimators. This estimate will be sent to your insurer for authorisation. Once received we will order the required parts and contact you to advise you when we expect the repairs to your vehicle to be completed.
  • During the repair process you will be provided with regular updates.
  • Once repairs are complete we will contact you and arrange for your vehicle to be returned to you.

At ABL Accident Repair Group we are dedicated to providing our customers an outstanding service, with this in mind we would welcome your feedback. This email address is being protected from spambots. You need JavaScript enabled to view it.  

Frequently Asked Questions

COLLECTION

Can you collect my car from a different address? 

Provided the alternative address is within our post code coverage, we can arrange this.  If it falls outside our area, we may need permissions from your insurers.

Can I bring my vehicle to you?

Of course, our team are always on hand to receive your vehicle within our opening times, just call ahead to confirm.

Why do you need my credit card details?

This is simply to secure against any speeding fines / congestion charges / damages incurred to the courtsey car while in your possession.

Will my card details be used?

These terms are outlined within our terms & conditions, however we will always contact you beforhand.

 COURTESY CARS

Am I entitled to a courtesy car?

If we are your insurers approved repairer, then you are provided with a courtesy car, if your policy allows.

What size courtesy car will I get?

Standard courtesy car policy entitles you to a class A manual vehicle.

Can I have an automatic?

If your licence is automatic only, we can provide an automatic vehicle.

How long can I have the courtesy car?

The provision of a vehicle is for the duration of the repairs or until your vehicle is written off.  The courtesy car has to be made available for collection within 24 hours of either the repairs to your vehicle being completed or your vehicle being written off, after that the courtesy car becomes a hire car.

What happens if I have an accident in the courtesy car?

If we are your insurers approved repairer then your insurance policy is automatically transferred onto the courtesy car and you continue to drive under your own policy.

Please check when your car will be ready before filling up the courtesy car with fuel as your car may be ready sooner than you think!

EXCESS & VAT

How much is my excess?

We are notified of the amount in line with your insurance policy, any queries need to be taken up with your insurers.

When do I pay my excess?

We need to be in receipt of cleared funds upon return of your repaired vehicle.

Do I have to pay an excess if the accident wasn't my fault?

This is between you and your insurers, only they can make this decision.

Can I pay by credit card?

Yes, we take all forms of credit and debit cards, except American Express.  We no longer accept cheques.

I am VAT registered, do I need to pay VAT?

 If the use of your vehicle is in line with your VAT status as set by HMRC, you will need to pay the VAT.

  REPAIRS

Will my vehicle be written off?

We don't wish to see any vehicle written off, if it can safely be repaired, however for some vehicle damage the cost of repairing the car is more than the vehicle is worth and this decision lies with your insurers engineers.

When will my repairs be authorised?

 If we are your insurers approved repairer, apart from very severe damage or any query on your claim, we are authorised to start repairs to your vehicle as soon as possible. 

Who decides what damage is repaired?

 We will estimate for the damage described by you and your insurers, it is their engineer who will decide if it is consistent with the accident and safe to be repaired.

How long will my repairs take?

 We aim to get your vehicle back to you without delay.  The average repair period is 3-5 working days, but severely damaged vehicles will take longer and smaller repairs are usually onsite for 1-2 days only.  We will advise you once we have your vehicle onsite.

My car has other damage not relating to the accident, can this be repaired at the same time?

 Yes, as the vehicle is already booked into our repair centre it would be sensible to have other dents and scratches repaired at the same time.  Please ask our vehicle damage assessors who will be happy to provide you with a competitive quote.

Call us

and speak to one of our helpful claims team...

0845 154 5455

 

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